Terms Of Service
The use of inTuition Academy’s website (hereafter the “Website”), owned and maintained by inTuition Academy (“inTuition Academy,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. By merely accessing, browsing, or using the Website, you, the user, agree to these terms and conditions in their entirety.
Participation in inTuition Academy’s educational services (collectively referred to as the “Services”) is conditioned upon your acceptance of an additional set of terms, conditions, policies, and notices detailed subsequently. Accessing, utilising, or subscribing to the Services implies your acceptance of these additional terms, including the formation of a legally binding agreement (“Agreement”) between you (“you”, “user”, or “client”) and inTuition Academy.
Subject to your continued strict compliance with all Terms, inTuition Academy provides you with a revocable, limited, non-exclusive, royalty-free, non-sublicensable, non-transferable license to use the Website and Services. You acknowledge and agree that you do not acquire any ownership rights in any material protected by intellectual property laws. You agree not to use or attempt to use the Website and Services in any unlawful manner. You also agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website and Services including, but not limited to: (1) hacking and other digital or physical attacks; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act.
This agreement should be read carefully. It includes these terms of use (“Terms”) and our privacy policy. It governs your use, or attempted use, of the Services provided by inTuition Academy.
If you do not agree with these terms or their entirety, you are not authorised either to use the Website or participate in the Services.
1. Tuition Payment Terms
All tuition fees are payable upfront, for either a four-week or a twelve-week period dependent on the selected plan. Payments can be made via cash, internet banking, or bank transfer, ideally within three days upon receipt of invoice and always before the commencement of the first scheduled session. Partial payments will not be accepted, and any such payment will be returned, resulting in the denial of service. If full payment is not received by the time of the student’s next scheduled session, a payment reminder will be issued. Failure to settle outstanding tuition fees at this point will incur a late payment fee of £10, followed by an expectant parent’s communication. If payment is still not made by the subsequent lesson, the seat allocation for the student may be lost permanently. Please note that fees accrued from any attended sessions without prior payment will be payable as arrears.
2. Class Rescheduling, Cancellation, Replacement & Refunds
a) Notice for rescheduling or cancelling a class must be given a minimum of one week in advance via email to info@intuitionacademy.co.uk.
b) The specific time, date, and tutor for rescheduled classes are subject to the discretion and availability of the company.
c) In the event the company unexpectedly cancels a class due to reasons such as tutor unavailability or scheduling conflicts, it will provide substitute classes equivalent to the number of canceled sessions. The timing, date, and tutor of these replacement sessions will be as per the company’s availability and discretion.
d) Cancellations initiated by students without one week’s notice will not be eligible for a refund or rescheduling.
e) Full refunds can be provided if cancellation is made before the date of the first scheduled session.
f) No refunds will be permitted once the date of the first scheduled session has occurred.
3. Service Schedule
Each tuition plan guarantees a service for two hours per week, totalling to eight hours for a four-week plan or twenty-four hours for a twelve-week plan. For students who wish to have additional hours per week, multiple plans can be stacked. For instance, a student desiring four hours of weekly tuition would need to purchase two of the same plan. In the event a planned session needs to be cancelled or postponed, methods outlined in Clause 2 for Class Rescheduling, Cancellation, Replacement and Refunds will be applied accordingly.
4. Termination Rights
The company reserves the right to terminate services under extreme circumstances, including, but not limited to, non-payment, unethical conduct, non-compliance with policies, or habitual absence. Termination is immediate in the case of non-payment, with a potential loss of the seat as per Clause 1. For other breaches, the client is given until the end of their current payment plan to rectify their behaviour. If there is no improvement or adherence to our terms and conditions within the given period, the company may opt to permanently forfeit the client’s seat allocation.
5. Work with Minors and DBS Check
Prioritising the safety and maintaining a high level of childcare standards, all our tutors undergo and successfully pass a Disclosure and Barring Service (DBS) check. By using our services, parents or guardians are consenting to our DBS certified tutors’ interaction with individuals under 18 as a part of the tutoring process.
6. Non-Solicitation
Clients agree to refrain from directly or indirectly hiring or enticing our tutors or employees for any services outside our company during the contract period and for a duration of twelve months following its termination. These services include but are not limited to any form of education, advice, or service that competes with our offering. We reserve the right to terminate our services immediately if this clause is violated. Additionally, if a client solicits or hires our tutors or employees, we reserve the right to pursue legal action for breach of contract and recover from the client any proven consequential loss caused due to such actions. This clause aims to ensure ethical operations, safeguard our interests, and recognize our investment in our employees.
7. Resource Use and Intellectual Property Rights
All aspects of our Website and Services, including all elements such as text, logos, images, teaching materials, strategies, and design elements are protected by UK and international copyright, trademark and other intellectual property laws. Users are prohibited from copying, distributing, or using these materials beyond personal, non-commercial purposes. Unauthorised usage is not permitted. No direct or indirect rights or licenses are granted to clients to duplicate or commercially use these materials. In accessing our services, clients agree to respect our intellectual property rights and ensure materials remain the property of their respective owners. The use of inTuition Academy’s trademark and logo is strictly regulated.
8. Privacy Policy
We collect and use personal information for administrative and legal purposes in line with the General Data Protection Regulation (GDPR). All personal data is securely stored and never shared with third parties unless required by law or for service fulfilment. Clients’ rights under the GDPR, including data access, rectification, and erasure, are maintained. For more details please refer to the Privacy Policy on our website.
9. Communication
Clients are encouraged to maintain open communication with the company, and any questions, concerns, or queries using the provided contact details. Furthermore, clients are responsible for ensuring that their contact information is kept up to date and accurate. The company will claim no liability for any communication-related issues that arise from the client’s failure to maintain updated contact information.
10: Personal and Company Property
We are not liable for the loss or damage of clients’ personal belongings brought to our premises. Clients should manage their items responsibly. Respect for our property is expected. If any damages occur due to the client’s negligence or intentional action, they will be charged for repair or replacement costs. Through the use of our services, clients acknowledge and accept these responsibilities.
11. Service Promise
Our faculty is comprised of highly dedicated individuals who strive to deliver top-notch educational services that support the academic progression of our students. It’s important to understand that while we are committed to providing the best possible learning environment, the outcome of tutoring is influenced by multiple factors. These factors often include, but are not limited to, the student’s engagement, effort, school curriculum, and their unique learning abilities. While we can’t promise specific academic outcomes, we are committed to helping each student improve to the best of their abilities. Our service is offered on an “as is” basis, and no warranty is made regarding guaranteed improvement in academic results, either expressly or implied. However, we encourage maintaining regular communication with our team about setting realistic expectations and resolving any concerns that may arise. We assure you that our commitment is steadfast in aiding your academic journey, with the understanding that specific desired results cannot always be guaranteed.
12. Dispute Resolution and Governing Law
These terms and conditions are governed by the laws of England and Wales. In the event of any disagreement or dispute arising from these terms and conditions or the provision of our tuition services, both parties agree to undertake a good-faith effort to resolve the matter amicably before resorting to legal action. This will involve the mandatory services of a mutually-agreed-upon mediator or third-party neutral to facilitate resolution of the dispute. If the dispute cannot be satisfactorily resolved through mediation, then either party may seek legal remedies through the jurisdiction of the courts of England and Wales. The responsibility for costs associated with mediation will be determined by the mediator based on the specifics of the dispute and the outcome of the mediation. This is to encourage fair and reasonable conduct in the resolution process.
13. Limitation of Liability
a) General: To the maximum extent permitted by law, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, or otherwise, arising in connection with the provision of our services shall be limited to the total tuition fee paid by the client for the most recent service period invoice (for instance, the most recent four or twelve-week plan). We cannot be held liable for any indirect or unintended losses caused by disruptions or cancellations, except in cases where it can be clearly proven that such disruption or cancellation arose due to negligence on our part. By utilizing our services, each client willingly assumes such risks, except in cases of proven negligence. Clients waive and release the company from any and all liability for any loss, damage, expense, or injury, except in cases of proven negligence.
b) Service Disruptions: Our company will not be liable for any consequences or inconveniences due to class rescheduling, technical glitches, system failures, or unforeseen circumstances beyond our control.
c) Remedial Actions: However, we remain committed to addressing and rectifying any service disruptions in a timely manner to uphold our high standard of service. This waiver and release of liability does not include injuries or damages resulting from proven negligence on the part of our company, its directors, employees, agents, or volunteers. Clients also release the company from any claims, causes of actions, or demands arising out of or relating to their (or their child’s) participation in the tuition program, except in cases of proven negligence.
14. Survival
The provisions concerning intellectual property rights, privacy, limitation of liability, dispute resolution, governing law, and any other provision that by its nature is intended to survive, shall continue in full force and effect after termination or expiration of our services.
15. Entire Agreement & Severability
These terms and conditions, along with any policies or operational rules posted by us on our services or in respect of our services, constitute the entire agreement and understanding between you and us. This agreement operates to the fullest extent permissible by law. If any provision of these terms and conditions is found to be unlawful or unenforceable, that provision will be deemed severable from these terms and conditions and will not affect the enforceability of the remaining provisions. We may revoke or modify any unenforceable provision without affecting the remaining provisions to the extent necessary to make such provision enforceable and consistent with the remainder of the agreement.
16. Changes to Terms and Conditions
The company reserves the right to revise and update these terms and conditions at any time, and users will be notified of any significant amendments. The updates will be reflected in the documents found on our webpage or stated on the invoice. Clients are still expected to review the updated terms and conditions. Users’ continuous engagement with our services following any such modifications constitutes acceptance of the revised terms and conditions.
